Ryan J. Sather
IT Operations & Systems Administrator
Hands-on Systems Administrator and IT Operations professional with over 15 years of experience deploying, securing, and troubleshooting mission-critical Windows environments, enterprise Ubiquiti networking, and cloud collaboration platforms. Proven track record of maintaining high-uptime infrastructure and delivering rapid, customer-focused Tier 1-3 escalation support.
01 // TECHNICAL ARSENAL
Systems & Directory Services
Networking & Infrastructure
Cloud, Security & Web Stack
Operations & Service Delivery
02 // PROFESSIONAL EXPERIENCE
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- Managed comprehensive day-to-day IT support, systems administration, and physical infrastructure for a high-volume digital platform, ensuring secure and reliable technology environments.
- Configured, deployed, and supported Windows computers, peripherals, and software for all internal users, managing complete onboarding and offboarding procedures.
- Troubleshot and resolved complex network connectivity issues, deploying and maintaining Ubiquiti enterprise networking gear (Wi-Fi, TCP/IP, DNS, DHCP, and VPNs).
- Administered Google Workspace environments, resolving user account issues, managing secure access, and enforcing cybersecurity best practices.
- Maintained highly accurate documentation for network configurations, hardware lifecycle management, and daily technical operations.
- Delivered responsive tier-1 through tier-3 helpdesk support, rapidly troubleshooting complex hardware, software, and network bottlenecks for high-profile users under strict deadlines.
- Administered user access, security permissions, and directory services via Active Directory; executed routine backup verifications and disaster recovery testing.
- Managed enterprise IT infrastructure, including networks, servers, printers, and workstations, maintaining maximum uptime.
- Promoted from Tier 2 to Tier 3 Premier-level support based on exceptional technical aptitude, rapid problem-solving, and top-tier customer satisfaction ratings.
- Troubleshot and resolved high-impact on-premises Exchange (2003-2013) and Windows Server infrastructure issues, directly communicating progress to enterprise-level clients.
- Maintained daily administration of Active Directory and multi-version Windows Server infrastructures (2003-2012 R2).
- Earned multiple awards for 100% customer satisfaction, 100% top-box survey results, and a 100% case resolution rate, demonstrating a strong customer-centric troubleshooting approach.
- Provided advanced technical troubleshooting, configuration, and support for SharePoint 2010 environments integrated with Active Directory.
- Administered Windows client/server environments, Office suites, and proprietary in-house applications.
- Executed nationwide infrastructure deployments, traveling on-site to call centers across the country to physically configure workstations, build server environments, and pull networking cable.
- Directed end-to-end IT operations, web administration, and infrastructure, managing Windows Server 2003 and Exchange environments.
- Handled high-volume customer inquiries, earning a rapid promotion to specialized support queues due to superior metrics and communication skills.
03 // WEB & INFRASTRUCTURE DEPLOYMENTS
Private domain email infrastructure built with Cloudflare DNS, strict SPF/DKIM/DMARC authentication policies, and serverless edge routing.
Lightweight web mail architecture and custom routing portal engineered for fast, zero-bloat delivery on Cloudflare's global edge network.
Digital hub for an INEX Legend car road-course racing operation-combining mechanical chassis tuning with clean, static web performance.